Terms & Conditons
The Platform provides a structured and transparent environment for landlords and tenants to interact, track rental obligations, and safeguard financial transactions. Our services include security deposit management, document storage, real-time communication tools, and compliance assistance. Users can securely store and manage lease agreements, inspection reports, and financial records, ensuring accessibility and accuracy throughout the rental period. The Platform’s automated notification system ensures that critical deadlines, such as lease renewals and inspection requirements, are met in a timely manner.
To access and use the Platform, users must meet specific eligibility criteria. The Platform is intended for individuals who are at least 17 years of age. By registering for an account, users confirm that they meet this age requirement and have the legal capacity to enter into a binding agreement. The Platform is available to users in jurisdictions where its services comply with applicable laws and regulations. We reserve the right to restrict or deny access to individuals or entities that do not meet these requirements.
To utilize the Platform’s services, users must create an account and provide accurate and complete information during the registration process. The required information includes, but is not limited to:
Users are expected to engage with the Platform in a responsible, ethical, and lawful manner. The Platform is designed to facilitate secure transactions, communication, and document management between landlords and tenants. Users must conduct themselves professionally and respectfully when interacting with other users, Company representatives, and any third-party service providers integrated into the Platform. To maintain the integrity and security of the Platform, users are strictly prohibited from engaging in the following activities:
The Platform operates on a subscription-based and transaction-based model, where fees vary depending on the user’s role and services accessed. Tenants are not subject to upfront setup fees but are required to pay a 1% holding fee for security deposit processing. Landlords are charged based on the number of properties managed through the Platform, with pricing details provided at the time of registration. Additional fees may apply for premium features, expanded storage, or enhanced property management tools. All payments are processed through third-party payment providers such as Stripe, Apple Pay, and Google Play. Users acknowledge that payment processing is governed by the respective third-party providers’ terms and policies, and the Company is not responsible for any transaction errors, delays, or failures beyond its control.
Landlords are billed on a monthly or annual basis, depending on the selected service plan. Invoices are generated automatically and made available through the Platform. Users are responsible for ensuring that their payment methods remain valid and up to date to avoid service interruptions. The Company reserves the right to suspend or terminate access to services for non-payment. Any changes to pricing or subscription fees will be communicated to users in advance. Continued use of the Platform after such changes take effect constitutes acceptance of the new payment terms.
The Company maintains a transparent and structured refund policy to accommodate both tenants and landlords:
The Platform integrates with third-party services to facilitate secure transactions, communication, and operational functionality. These third-party services include, but are not limited to:
Privacy Policy governs the collection, use, storage, and security of personal data provided by users on the Platform. By using the Platform, users acknowledge and agree that the Privacy Policy is incorporated into these Terms by reference and forms an integral part of their agreement with the Company.
The Company collects and processes personal, financial, and transactional data to provide services, improve user experience, and ensure compliance with applicable laws. The specific types of data collected, how they are used, and the legal basis for processing such data are detailed in our Privacy Policy.
The Platform integrates with third-party service providers, including payment processors and messaging services. Any sharing of user data with these providers is conducted in accordance with our Privacy Policy and applicable privacy laws. Users are encouraged to review the privacy policies of any third-party services they engage with through the Platform.
Users have certain rights regarding their personal data, including access, correction, deletion, and restriction of processing, as outlined in our Privacy Policy. The Company employs industry-standard security measures to protect user information, but users must also take precautions to safeguard their account credentials and sensitive data.
The Company may update its Privacy Policy from time to time to reflect changes in legal requirements or business practices. Continued use of the Platform after any updates constitutes acceptance of the revised Privacy Policy.
While the Company strives to provide a reliable and accessible Platform, users acknowledge that uninterrupted access cannot be guaranteed. The availability of the Platform may be affected by scheduled maintenance, unforeseen technical issues, network failures, third-party service interruptions, security updates, or force majeure events.
To ensure the continued security, functionality, and performance of the Platform, the Company may perform scheduled maintenance and software updates. In cases where maintenance may result in temporary service downtime, users will receive advance notice whenever possible. Users are responsible for keeping their software and devices updated to maintain compatibility with the latest version of the Platform.
Certain aspects of the Platform rely on third-party services, including payment processors and messaging platforms. The Company does not control the availability or performance of these third-party services and is not liable for any downtime, delays, or disruptions caused by external service providers. Users experiencing issues related to third-party integrations should refer to the respective provider’s service status or support channels.
During periods of planned or unplanned downtime, users are responsible for taking appropriate measures to ensure continuity in their rental or property management activities. This includes backing up critical documents, maintaining alternative communication channels, and monitoring notifications for service restoration updates.
The Company is not liable for any losses, damages, or disruptions resulting from Platform downtime, service interruptions, or accessibility issues, whether due to maintenance, security measures, or third-party failures. Users acknowledge that their reliance on the Platform is subject to reasonable limitations, and the Company reserves the right to modify, suspend, or discontinue any part of the Platform without liability.
Tenants may cancel their use of the Platform at any time without incurring additional fees. Upon cancellation, any prepaid services will be prorated, and the tenant will receive a refund for the unused portion of the service period. The 1% security deposit holding fee is non-refundable once processing has been completed.
Landlords who wish to cancel their subscription must provide a 30-day written notice through the Platform or by contacting customer support. The cancellation will be processed at the end of the 30-day notice period, during which the landlord will retain full access to the Platform. No refunds will be issued for unused time within the current billing cycle, unless otherwise specified in the service agreement.
Upon cancellation, users will lose access to their accounts and stored data, including rental agreements, security deposit tracking, and communication history. Users are encouraged to download and back up any important documents before initiating cancellation. The Company is not responsible for recovering data after an account has been closed.
If a user wishes to reactivate their account after cancellation, they may be required to complete a new registration process and may be subject to any updated terms, conditions, and pricing in effect at that time. The Company does not guarantee that previous data or settings will be restored upon reactivation.
The Platform is designed to facilitate communication, document management, and financial transactions between landlords and tenants. However, the Company does not provide legal, financial, tax, or real estate advice. Any guidance, resources, or AI-generated responses offered through the Platform are for informational purposes only and should not be relied upon as a substitute for professional advice from a qualified attorney, financial advisor, or real estate professional. Users are solely responsible for ensuring that their rental agreements and transactions comply with applicable laws and regulations.
While we strive to ensure the continuous and uninterrupted operation of the Platform, we do not guarantee that the Platform will always be available, free of errors, or compatible with all devices and operating systems. Service interruptions, technical malfunctions, or scheduled maintenance may occur, and we are not liable for any losses, damages, or inconvenience caused by such disruptions.
The Company does not verify, endorse, or guarantee the actions, reliability, or intentions of any landlord or tenant using the Platform. Users are solely responsible for vetting potential rental arrangements, verifying documentation, and assessing the trustworthiness of other parties. The Company is not responsible for disputes, fraud, or misconduct arising between landlords and tenants.
The Platform integrates with third-party payment processors, communication tools, and external resources. The Company does not control, endorse, or assume responsibility for the actions or failures of any third-party service providers. Users acknowledge that interactions with these services are subject to the third party’s own terms and policies, and the Company is not liable for any disputes, losses, or damages arising from their use.
By using the Platform, users acknowledge and accept all associated risks, including potential misuse of data, errors in rental agreements, disputes with other users, and service limitations. The Company encourages all users to exercise caution, conduct due diligence, and seek professional advice before entering into any rental transactions.
TO THE FULLEST EXTENT PERMITTED BY LAW, COORT INC. AND COORT LLC (COLLECTIVELY, THE “COMPANY”) AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO:
By using the Platform, you (“User,” which includes both landlords and tenants) agree to indemnify, defend, and hold harmless Coort Inc. and Coort LLC (collectively, the “Company”), along with its affiliates, officers, directors, employees, agents, licensors, and service providers, from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys’ fees) arising out of or related to:
The Company reserves the sole and absolute right to suspend, restrict, or terminate access to the Platform for any User (including both landlords and tenants) at any time, with or without prior notice, for any reason, including but not limited to:
If the parties are unable to resolve the dispute through direct negotiations, they agree to endeavor to settle the dispute through mediation administered by a neutral mediator before resorting to litigation or any other dispute resolution procedure. The parties will jointly appoint an agreeable mediator and will share equally in the costs of such mediation.
If mediation proves unsuccessful, either party may initiate binding arbitration. Such arbitration shall be administered by a recognized arbitral body mutually agreed upon by the parties. The judgment rendered by the arbitrator may be entered in any court having jurisdiction thereof. Each party shall bear its own costs in the arbitration and shall share equally the costs of the arbitrator.
Notwithstanding the above clauses, [Insert Company Name] reserves the right to seek injunctive relief or file for damages in any court of competent jurisdiction in cases where [Insert Company Name] believes that its intellectual property rights have been violated or where it deems necessary to protect its business interests.
These Terms, including all agreements and policies incorporated by reference, shall be governed by, and construed in accordance with, the laws of the State of Delaware, without giving effect to any principles of conflicts of laws thereof that would lead to the application of the laws of another jurisdiction. The laws of the State of Delaware shall govern all matters arising out of or relating to these Terms, including, without limitation, its validity, interpretation, construction, performance, and enforcement.
Both parties agree that any legal action or proceeding arising out of or in connection to the obligations, rights, and remedies of parties under these Terms shall be brought exclusively in the courts of Dallas County, Texas. Each party consents and submits to the exclusive jurisdiction of these courts in any such action or proceeding and waives any objection to venue or inconvenient forum.
You and [Insert Company Name] agree that any proceedings to resolve or litigate any dispute will be conducted on an individual basis and not as a class action or other representative action, whether within a class-wide arbitration, by a class action, or otherwise. Both parties expressly waive any ability to maintain any class action in any forum.
We reserve the right to modify, update, or change these Terms at any time and without prior notice. Any modifications will be effective immediately upon posting on our Platform. It is your responsibility to review these Terms periodically to stay informed of any updates or changes. By continuing to access our website and use our services after the modifications have been made, you agree to be bound by the revised Terms.
· Changes to Terms: We may modify these Terms to reflect changes in our business practices, legal requirements, or improvements to our services. We will make reasonable efforts to provide notice of material changes to these Terms. Such notice may be provided through our website, by email, or by other means we deem appropriate. It is your responsibility to review the updated Terms.
· Continued Use: By continuing to access our website and use our services after the modifications have been made, you indicate your acceptance of the modified Terms. If you do not agree with the modified Terms, you should discontinue using our Platform and services.
· Effect on Prior Agreements: Any modifications to these Terms will apply prospectively and will not affect any rights or obligations that arose prior to the effective date of the modifications. If you have entered into any separate agreements with us, the terms of those agreements will prevail in the event of any inconsistency with these Terms, unless expressly stated otherwise.
· Right to Terminate: We reserve the right to terminate, suspend, or restrict your access to our website and services, in whole or in part, at our sole discretion and without liability, if you fail to comply with these Terms or for any other reason we deem necessary.
Please note that any modifications to these Terms will not affect our commitment to protecting your privacy and maintaining the confidentiality and security of your personal information. Our privacy practices are governed by our Privacy Policy.
The failure or delay of [Insert Company Name] in exercising any right, remedy, power, or privilege under these Terms shall not constitute a waiver thereof. Similarly, any single or partial exercise of any right, remedy, power, or privilege hereunder shall not preclude further exercise of the same or of any other right, remedy, power, or privilege.
Any waiver by [Insert Company Name] of a breach of any provision of these Terms shall only be effective if it is in writing and signed by an authorized representative of [Insert Company Name]. A waiver of any term or provision shall not be construed as a waiver of any subsequent breach or default, whether of a similar nature or otherwise.
No waiver by [Insert Company Name] of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of [Insert Company Name] to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
The headings used in these Terms are for convenience and reference purposes only. They do not limit, interpret, or define the scope or intent of the provisions contained herein. The headings are not intended to be legally binding or to affect the meaning or interpretation of these Terms.
· Interpretation: The provisions contained in these Terms shall be interpreted in accordance with their plain meaning and intent, regardless of any headings or titles.
· Organization and Structure: The headings used throughout these Terms are provided to aid in navigating and understanding the content. They are organized in a logical manner and reflect the general subject matter of the respective sections.
· Non-Exclusive: The headings used in these Terms are not an exhaustive representation of the topics covered. Other terms and concepts may be included in each section, regardless of whether they are explicitly stated in the headings.
· No Legal Significance: The headings are not intended to have any legal significance or to modify or alter the rights and obligations of the parties under these Terms. They are simply a structural element to enhance readability.
Please note that the headings provision is included for organizational purposes and does not impact the substantive rights and obligations set forth in these Terms.
In the event that any provision or part of these Terms is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remainder of these Terms shall remain in full force and effect.
The invalid, illegal, or unenforceable provision shall be modified to the extent necessary to render it valid, legal, and enforceable while preserving its intent. If modification is not possible, the affected provision or part thereof shall be deemed severed from these Terms, but all other provisions and parts of these Terms shall continue in full force and effect.
The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision or part of these Terms, which shall remain in full force and effect as though such invalid, illegal, or unenforceable provision had never been included.
These Terms shall be construed as if each provision and part thereof were drafted independently, and any presumption or rule of construction against construing ambiguities in favor of the drafting party shall not apply to the interpretation or construction of these Terms.
These Terms, including any additional policies or agreements incorporated by reference, constitute the entire agreement and understanding between [Insert Company Name] and you, superseding all prior or contemporaneous communications, proposals, understandings, agreements, or representations, whether oral or written, between the parties regarding the subject matter herein.
You acknowledge that you have not relied upon any representation, promise, or warranty made by [Insert Company Name], except as expressly set forth in these Terms.
Any modifications, amendments, or supplements to these Terms must be made in writing and signed by an authorized representative of [Insert Company Name]. No oral modifications or agreements shall be valid.
Any provision that, by its nature, should survive termination or expiration, shall survive termination or expiration, including but not limited to provisions governing intellectual property, limitation of liability, indemnification, dispute resolution, and governing law.
In the event of any conflict or inconsistency between the provisions of these Terms and any other agreements or policies, the provisions of these Terms shall prevail.
If you have any questions, concerns, or feedback regarding these Terms, our Platform, or any of our products or services, please feel free to contact us through any of the following channels:
· Email: [Insert Email]
To assist us in addressing your concerns effectively, please ensure that your communication includes your name, contact information, and a clear description of your question or issue. We may update the contact information provided herein from time to time. It is your responsibility to check this provision for the most current contact information.
Please note that any information provided through our contact channels is for general informational purposes only and does not constitute legal, financial, or professional advice. For specific legal or financial concerns, consult with a qualified professional.
We may retain records of your inquiries and our responses for our records and as required by applicable laws and regulations.
USERELIGBILITY AND ACCOUNT REGISTRATION.
- Full Name
- Email Address
- Phone Number
- Residential Address
- Financial Information (as applicable)
- Last Four Digits of Social Security Number
- Valid Government-Issued Photo Identification
USER CONDUCT AND OBLIGATIONS.
- Harassment and Abuse: Users may not threaten, harass, intimidate, or use abusive language toward other users, Company representatives, or any third parties.
- False or Misleading Information: Providing inaccurate, fraudulent, or misleading details during account registration or in any interactions on the Platform is strictly prohibited.
- Unauthorized Access and Security Violations: Attempting to gain unauthorized access to the Platform, another user’s account, or Company databases is a violation of these Terms and may result in legal action.
- Tampering with Financial Transactions: Users may not manipulate, alter, or attempt to circumvent any payment processing, deposit management, or financial tracking features provided by the Platform.
- Uploading Harmful Content: Users are prohibited from uploading or distributing malware, viruses, or any harmful software that could compromise the Platform’s security.
- Violation of Laws and Regulations: Users must comply with all applicable federal, state, and local rental laws. Any attempt to use the Platform for fraudulent, illegal, or unauthorized purposes is a violation of these Terms.
- Maintain Accurate Information: Users must ensure that their personal and financial details remain accurate and up to date. Failure to do so may result in restricted access or account suspension.
- Respect Privacy and Confidentiality: Users must respect the privacy of other users and not share, distribute, or misuse personal information obtained through the Platform.
- Follow Platform Guidelines: Users are required to adhere to all operational guidelines provided by the Company, including proper use of communication tools, financial tracking, and document management features.
- Comply with Payment and Transaction Policies: Users agree to process all transactions through approved payment channels and must not engage in fraudulent or unauthorized payment activities.
- Warnings: Users may receive written warnings regarding minor or first-time violations.
- Suspension: If a user engages in repeated violations, their account may be temporarily restricted or suspended.
- Termination: Persistent misconduct or severe violations will result in permanent account termination and potential legal action.
PAYMENT TERMS AND REFUND POLICY.
- Tenants: May cancel services at any time and receive a prorated refund for unused services.
- Landlords: Must submit a 30-day termination notice, and their cancellation will be processed within this period. No refunds will be issued for the remaining duration of the billing cycle unless otherwise specified.
INTELLECTUAL PROPERTY RIGHTS.
All intellectual property rights, including but not limited to trademarks, copyrights, patents, trade secrets, proprietary software, platform architecture, databases, user interfaces, design elements, content, and branding materials, are the exclusive property of Coort Inc. and Coort LLC (collectively, the “Company”). Use of the Platform does not grant users any ownership interest or rights to the Company’s intellectual property, except for the limited, non-exclusive, non-transferable, and revocable license granted under these Terms. Users may not copy, reproduce, modify, distribute, sell, sublicense, or reverse-engineer any aspect of the Platform, software, or content without the express written consent of the Company. Any unauthorized use of the Company’s intellectual property constitutes a violation of these Terms and may result in legal action. All Company logos, names, service marks, and trademarks displayed on the Platform are protected under applicable intellectual property laws. Users may not use, reproduce, or modify these trademarks without prior written authorization. Any unauthorized use that creates confusion or misrepresents an affiliation with the Company is strictly prohibited. The Platform does not allow users to upload or create their own content. However, by submitting documents, transaction data, or communications within the Platform, users grant the Company a limited license to store, process, and display such content as necessary to provide services and ensure compliance with applicable laws. The Company does not claim ownership over user-submitted materials but reserves the right to use anonymized data for analytics, service improvements, and compliance tracking. The Company actively enforces its intellectual property rights and may take legal action against any unauthorized use, reproduction, or misappropriation of its proprietary content or technology. If a user believes that any content or material on the Platform infringes upon their intellectual property rights, they must submit a written notice to the Company detailing the alleged infringement. The Company will investigate and take appropriate action as required by law.THIRD PARTY SERVICES.
- Stripe – Payment processing and financial transactions
- Twilio – Messaging and notification services
- Apple App Store & Google Play – Mobile application distribution and updates
DATA PRIVACY.
SERVICE LIMITATIONS AND DOWNTIME.
CANCELLATION POLICY.
DISCLAIMER.
LIMITATION OF LIABILITY.
- USE OR INABILITY TO USE THE PLATFORM, INCLUDING SERVICE INTERRUPTIONS, TECHNICAL MALFUNCTIONS, OR LOSS OF ACCESS.
- FINANCIAL TRANSACTIONS, INCLUDING BUT NOT LIMITED TO ERRORS IN PAYMENT PROCESSING, DISPUTES OVER SECURITY DEPOSITS, OR UNAUTHORIZED CHARGES.
- USER MISCONDUCT, INCLUDING FRAUDULENT ACTIVITIES, MISREPRESENTATION, OR DISPUTES BETWEEN LANDLORDS AND TENANTS.
- DATA LOSS OR SECURITY BREACHES, INCLUDING UNAUTHORIZED ACCESS TO ACCOUNTS, HACKING, OR DATA THEFT.
- THIRD-PARTY SERVICES, INCLUDING FAILURES, ERRORS, OR INTERRUPTIONS CAUSED BY INTEGRATED PAYMENT PROCESSORS, MESSAGING PLATFORMS, OR EXTERNAL SERVICE PROVIDERS.
- THE ACCURACY AND LEGALITY OF RENTAL AGREEMENTS UPLOADED OR SHAREDTHROUGH THE PLATFORM.
- THE SECURITY AND INTEGRITY OF THEIR PERSONAL AND FINANCIAL DATA.
- THE RELIABILITY AND CONDUCT OF OTHER USERS, INCLUDING LANDLORDS AND TENANTS. THE COMPANY STRONGLY ENCOURAGES USERS TO CONDUCT THEIR OWN DUE DILIGENCE,CONSULT WITH LEGAL PROFESSIONALS, AND TAKE NECESSARY PRECAUTIONS BEFORE ENGAGING IN RENTAL TRANSACTIONS.
INDEMNIFICATION.
- Your Use of the Platform – Any misuse, misrepresentation, violation of laws, or breach of these Terms in connection with your use of the Platform.
- Rental Disputes and Financial Transactions – Any claims, disputes, or losses related to lease agreements, security deposit management, rent payments, eviction proceedings, or contract violations between landlords and tenants.
- Violation of Third-Party Rights – Any claim that your use of the Platform infringes upon or misappropriates the intellectual property rights, privacy rights, or contractual rights of any third party.
- Failure to Comply with Laws – Any violation of federal, state, or local rental laws, fair housing regulations, tenant protection statutes, or financial disclosure requirements.
- Breach of Security or Unauthorized Access – Any unauthorized use of your account, security breach, or failure to safeguard your login credentials that results in harm to the Company, other users, or third-party service providers.
TERMINATION OF SERVICES.
- Violation of These Terms – Any breach of these Terms and Conditions, including failure to comply with payment obligations, prohibited conduct, or misuse of the Platform.
- Unlawful or Fraudulent Activity – Engaging in illegal,fraudulent, or deceptive activities, including falsifying information, engaging in unauthorized transactions, or attempting to circumvent Platform policies.
- Threats or Harassment – Any behavior that constitutes harassment, abuse, threats, or intimidation toward other users, Company representatives, or third-party service providers.
- Security or Privacy Violations – Attempting to hack, manipulate, or gain unauthorized access to the Platform, another user’s account, or Company systems.
- Failure to Pay Fees – Non-payment or chargebacks related to landlord subscription fees, service charges, or other financialobligations due to the Company.
- Excessive Complaints or Disputes – Repeated disputes, complaints, or actions that negatively impact the Platform, Company operations, orother users.
- Regulatory or Legal Compliance Issues – If required by law, regulation, or government order, or if the Company determines that continued service would violate applicable legal, financial, or regulatory obligations.
- Immediate Loss of Access – The User will no longer be able to access the Platform, including any stored data, messages, or documents.
- No Obligation to Retain Data – The Company is not responsible for retaining, storing, or providing access to any user-generated data, documents, or transaction history after termination. Users are responsible for backing up important files before termination.
- No Refunds for Landlords – If a landlord’s account is terminated due to misuse, non-payment, or violation of these Terms, no refunds will be issued for any remaining subscription period or prepaid services.
- Final Settlement of Outstanding Balances – Any unpaid fees or financial obligations must be settled immediately upon termination. The Company reserves the right to pursue collection efforts or legal action if necessary.